Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days, stating your reasons. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Lyria Rauch, Bahnhofstr. 42, 70734 Fellbach, Germany, 1996artstudio@web.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, excluding delivery and packaging costs and any cancellation fees specifically related to the order, within fourteen days of the date on which we received notification of your cancellation of this contract. We will use the same means of payment for this refund that you used for the original transaction. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods that include a customized selection or are tailored to the consumer's personal needs. This applies to all surprise promotions offered by the store.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

– To Lyria Rauch, Bahnhofstr. 42, 70734 Fellbach, Germany, 1996artstudio@web.de

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete as appropriate.

Special notes
If you finance this agreement with a loan and later revoke it, you are no longer bound by the loan agreement, provided both agreements form a single economic unit. This is particularly true if we are also your lender or if your lender uses our assistance with financing. If the loan has already been paid to us when the revocation takes effect, your lender will assume our rights and obligations arising from the financed agreement with regard to the legal consequences of the revocation or return. This does not apply if this agreement concerns the acquisition of financial instruments (e.g., securities, foreign currencies, or derivatives).

If you want to avoid a contractual obligation as much as possible, exercise your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal for this.

Cancellation policy created with the Trusted Shops Legal copywriter